Privacy Policy

Effective Date: 09/07/26

At The Inner Truth, your privacy matters. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or get in touch with us.

We are committed to handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

The Inner Truth provides personal, professional and workplace mentoring designed to help individuals gain clarity, confidence and direction through supportive, confidential conversations.

Data Controller

The Inner Truth
52 Charlton Road
Midsomer Norton
Radstock
BA3 4AH

Email: hello@theinnertruth.co.uk

What Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Your name

  • Email address

  • Telephone number

  • Organisation (if applicable)

  • Any information you choose to include within your enquiry

  • Records of correspondence between you and The Inner Truth

If you complete our contact form, we only ask for the information necessary to respond to your enquiry.

We do not intentionally collect sensitive personal information unless you choose to share it with us as part of a mentoring enquiry.

How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Arrange mentoring sessions

  • Communicate with you regarding our services

  • Manage appointments

  • Provide the mentoring services you request

  • Meet our legal and accounting obligations

  • Improve our website and customer experience

We will never sell your personal information to third parties.

Our Lawful Basis for Processing

Under UK GDPR, we process your information under one or more of the following lawful bases:

  • Your consent

  • Performance of a contract

  • Legitimate interests

  • Legal obligation

Confidentiality

Confidentiality is at the heart of The Inner Truth.

Information shared during mentoring conversations will always be treated with respect and discretion.

There may be exceptional circumstances where we are legally required to disclose information, such as where there is a safeguarding concern or a legal obligation to do so.

How We Store Your Information

We take appropriate steps to protect your personal information from unauthorised access, loss or misuse.

Information may be stored securely using trusted cloud-based systems that comply with current UK data protection requirements.

Any paper records are stored securely and only accessed where necessary.

Whilst we take every reasonable precaution to protect your information, no method of transmitting information over the internet can ever be guaranteed to be completely secure.

How Long We Keep Your Information

We only keep your personal information for as long as necessary.

Typically:

  • General enquiries that do not result in mentoring services will normally be deleted within 12 months.

  • Client records may be retained for up to 6 years where required for legal, contractual or accounting purposes.

Information that is no longer required will be securely deleted or destroyed.

Sharing Your Information

Your information will never be sold or shared with third parties for marketing purposes.

We may share information only where:

  • We are legally required to do so.

  • It is necessary to provide our services (for example, secure cloud storage providers).

  • You have given your consent.

Any third-party providers we use are expected to comply with UK GDPR.

Cookies

Our website may use cookies to help improve your browsing experience and understand how visitors use the website.

Cookies do not normally identify you personally.

You can manage or disable cookies through your browser settings.

A separate Cookie Policy may also be provided.

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information.

  • Request that inaccurate information is corrected.

  • Request that your information is deleted where appropriate.

  • Request that processing is restricted.

  • Object to certain types of processing.

  • Request a copy of the information we hold about you.

  • Withdraw your consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Inner Truth

52 Charlton Road
Midsomer Norton
Radstock
BA3 4AH

Email: hello@theinnertruth.co.uk

Complaints

If you are unhappy with how we have handled your personal information, we would welcome the opportunity to resolve your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or the way we operate.

Any updates will be published on this page, and the latest version will always apply.